FAQ - Frequently Asked Questions

We regularly receive questions from our customers, here is a list of the most frequently asked questions :


Yes, you have 12 hours from the time your order was placed. Send us an e-mail and we will modify or cancel your order, and make a full refund if necessary.

We deliver worldwide, however delivery times may vary from country to country.

Certainly, if your item arrives damaged, send it back to us and it will be fully refunded.

Yes, just contact us and we will tell you the procedure. You have 30 days from the date of receipt of the order to request a refund. All you have to do is return the item to us in its original packaging and condition and you will be refunded unequally upon receipt of the package. However, you are responsible for the return shipping costs. Please contact our customer service via the Contact tab on our website.

We ship items between 12 and 48 hours. Delivery takes approximately 12 to 18 days for the United States. For other countries, delivery may take a few more days. If your product has not arrived after 60 days, we will give you a full refund. However, this only happens very rarely.

You can contact us by e-mail (answer within 48 hours, working days) through the contact tab of our site Symbole Serpent or by sending a message to this e-mail address : contact@snake-intuition.com

This site is 100% secure. The site you are visiting is on a green padlock HTTPS server which is on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, all pages are secure and cannot be hacked or targeted by malware. We use PayPal and Stripe, which are the references in terms of security of transactions on the Internet as payment methods. In summary, browsing our Snake Intuition store is 100% secure. You can therefore enjoy and spend time there with complete peace of mind!